This free CSAT survey builder and CSAT survey maker lets you build a short, focused Customer Satisfaction survey — whether you're measuring user satisfaction, guest satisfaction, or client satisfaction — and send it immediately after a purchase, support ticket, or service interaction. A user satisfaction survey, guest satisfaction survey, or client satisfaction survey sent right after the interaction captures honest, in-the-moment data. Use the built-in CSAT calculator to track your customer satisfaction score over time.
Everything needed to measure and improve customer satisfaction systematically.
Standard 1–5 or 1–10 satisfaction scales. Customers select their satisfaction level in one click — high-completion format because it's quick and clear.
After the rating, ask "What could we have done better?" The qualitative context behind the score tells you exactly what to fix.
CSAT surveys work because they're fast. A 1–3 question survey sent immediately after an interaction captures honest, in-the-moment satisfaction.
See satisfaction score data accumulate in your dashboard. Identify dips that correlate with specific changes or incidents.
Share the survey link in a follow-up email, SMS, live chat transcript, or receipt. Wherever customers hear from you after an interaction.
Most post-interaction surveys are completed on mobile. CSAT surveys are optimized for one-thumb completion on any phone.
Add a satisfaction rating question ("How satisfied were you with X?") and an optional open-text follow-up question. Keep it to 1–3 questions maximum.
Include the survey link in your post-purchase email, support ticket close notification, or service completion message. Timing is everything for CSAT.
Review responses in your dashboard. Your CSAT score = (satisfied responses / total responses) × 100. Investigate low scores immediately.
CSAT (Customer Satisfaction Score) surveys measure how satisfied customers are with a specific interaction, product, or service. The core question is typically "How satisfied were you?" on a 1–5 or 1–10 scale.
CSAT score = (number of satisfied responses / total responses) × 100. "Satisfied" is typically defined as ratings of 4 or 5 on a 1–5 scale. The result is a percentage representing the proportion of satisfied customers.
Yes. Building and sending CSAT surveys costs nothing. Customers respond through a direct link — no account creation or registration required on their end.
1–3 questions is ideal. The core rating question plus one open-text follow-up ("What could we have done better?") is all you need for actionable data.
Send within 24 hours of the interaction — ideally immediately. Satisfaction memories fade quickly. Same-day or even same-hour surveys get the most honest responses.
Create an account and build your CSAT survey today. Include the link in your post-interaction emails or receipts — customers respond in seconds and their score lands in your dashboard.
Create CSAT Survey Free